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Responsible Gaming

Frumzi Casino supports a balanced approach to gambling. Gambling should be an occasional form of entertainment, not a way to make money, solve financial problems or manage difficult emotions. Take time to understand how gambling works, decide what is comfortable for you and only play within limits that you can afford.

Frumzi Casino operates under a licence issued by the Comoros Autonomous Island of Anjouan (AOFA) with reference number ALSI-202411077-FI2.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, and outcomes are not affected by previous results, personal strategies or the amount you have already spent. A win does not mean that another win is due, and a loss does not create an obligation or opportunity to keep playing. Treat every bet as a separate entertainment choice.

Before you start, consider how much time and money you are comfortable spending. Set a budget in advance and regard that amount as the cost of entertainment. Do not use money needed for rent, mortgage payments, household bills, food, education, savings or other essential commitments. Never borrow money, use credit intended for necessities or sell possessions to fund gambling.

  • Only gamble with money you can afford to lose.
  • Decide how long you will play before you begin.
  • Take regular breaks and step away when your planned session ends.
  • Keep gambling separate from essential household spending.
  • Avoid gambling when you are angry, upset, tired, stressed or under the influence of alcohol or other substances.
  • Remember that gambling is not a reliable source of income.
  • Do not chase losses by increasing your stakes or extending your session.
  • Never gamble to impress other people or to recover money quickly.

It can help to keep a personal record of deposits, wagers, wins, losses and the time spent playing. Reviewing your activity may make your habits easier to understand. If gambling no longer feels enjoyable, or if you find it difficult to stay within your plans, stop playing and seek support as soon as possible.

Set limits and use available controls

Personal limits can help you remain in control. Depending on the features available to your account and applicable requirements, you may be able to request limits relating to deposits, spending, wagers, losses, playing time or account access. Read the information shown in your account carefully and choose limits that reflect your financial circumstances.

Plan before you play

  1. Choose a realistic gambling budget for a day, week or month.
  2. Select a time limit and decide when you will take breaks.
  3. Set a maximum amount that you are prepared to lose.
  4. Avoid changing a limit during a session because you want to continue playing.
  5. Review your limits regularly, particularly after changes to your income, expenses or personal circumstances.

A limit is most useful when it is set before gambling begins. If you request a reduction to a limit or ask to restrict your access, the change may be subject to applicable processes and requirements. Some changes may not take effect immediately. Until you receive confirmation that a control has taken effect, do not assume that your preferred restriction is active.

Take a break or close your account

If you need time away from gambling, consider using an available time-out or temporary account restriction. For a longer-term concern, you may request that your account be closed or restricted. A break should be treated seriously: do not create another account, use another person’s account or ask someone else to place bets for you while a restriction is in place.

Account restrictions are one part of a broader plan. You may also wish to remove saved payment methods where possible, use device or banking controls, avoid gambling-related advertising and tell a trusted person that you are taking a break. These practical steps can make it easier to maintain your decision.

Recognise signs of gambling harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It can develop gradually, and you do not need to wait for a crisis before asking for help. Consider your recent behaviour and feelings. A concern may exist if you are spending more time or money gambling than planned, hiding your activity or feeling unable to stop.

  • You regularly gamble for longer than intended.
  • You increase the amount or frequency of your bets to seek the same excitement.
  • You chase losses or believe a win is needed to put things right.
  • You feel restless, irritable or anxious when you try to stop.
  • You think about gambling throughout the day or prioritise it over responsibilities.
  • You borrow money, use credit or sell items because of gambling.
  • You miss work, study, appointments, meals or social activities to gamble.
  • You hide deposits, losses, account activity or the amount of time you spend playing.
  • You argue with family or friends about gambling.
  • You feel guilt, shame, hopelessness or distress after gambling.
  • You use gambling to escape problems, loneliness, stress or low mood.
  • You have tried to stop or cut back but have not been able to do so.

One or more of these signs is a reason to pause and seek support. Do not try to recover losses by gambling more. Stop playing, protect your remaining funds and speak with someone you trust. If gambling is affecting your safety or you are experiencing thoughts of self-harm, seek urgent help from emergency services or a qualified health professional.

Support for players in Australia

Free or low-cost support may be available through Australian gambling-help services, state and territory services, community organisations, financial counsellors, psychologists and other qualified professionals. These services can provide confidential information, practical assistance and counselling for people who gamble, as well as partners, family members and friends affected by gambling.

When looking for support, choose a service that is appropriate for your location and circumstances. Australian health and government websites can help you identify current gambling-support options in your state or territory. You can also speak with your doctor or another trusted health professional about what you are experiencing.

If you are concerned about someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their perspective and encourage them to seek professional support. Do not take responsibility for controlling another adult’s gambling, and avoid lending money to cover gambling losses. If finances are affected, an independent financial counsellor may help with budgeting, debts and safer money-management steps.

Our approach

Frumzi Casino provides responsible-gaming information to help players make informed decisions. Players are responsible for understanding their own limits and using available account controls. We may apply account checks, restrictions or other measures where required by applicable rules, our terms or responsible-gaming procedures. We may also ask for information to help protect an account or verify that gambling activity is being conducted appropriately.

Responsible gambling works best when action is taken early. Review this information before playing, return to it whenever your circumstances change and contact the casino through the available account or support channels if you need information about limits, a break or account restriction. No gambling outcome is worth risking your financial security, relationships or wellbeing.