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Privacy Policy

This Privacy Policy explains how Frumzi Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also outlines the choices and rights available to players in relation to their information. We aim to handle personal information fairly, securely and transparently, in accordance with applicable privacy requirements in Australia.

Frumzi Casino operates under a licence issued by the Comoros Autonomous Island of Anjouan (AOFA) with reference number ALSI-202411077-FI2.

Information we may collect

To provide an online casino service, Frumzi Casino may collect information directly from players, information created through the use of the website and information received from service providers. The information collected depends on how a player interacts with the site, which services are used and what is required to operate the account safely and lawfully. We aim to collect information that is reasonably necessary for these purposes.

Account and contact information

This may include details used to create and manage an account, such as a player’s name, date of birth, residential details, country of residence, username, contact details and account preferences. It may also include records of communications with support, requests made by a player and information provided when a player reports a technical, account or payment issue. We may use these details to communicate with players, maintain accurate account records and provide requested services.

Identity and verification information

Where verification is required, we may handle documents or information used to confirm identity, age, residency and account ownership. This can include identification documents, information supplied during checks and related verification results. Verification information may also be used to help prevent impersonation, misuse of accounts, money laundering, fraud and other prohibited activity. Players should only provide information through the approved website or support channels.

Payment and transaction information

We may keep records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process sensitive payment information under their own privacy terms. We may receive information needed to confirm, reconcile or investigate a transaction without necessarily receiving or storing full payment credentials. Transaction records may also be used for account administration, security checks, customer support and legal or accounting purposes.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected, including an internet protocol address, device type, operating system, browser type, language settings, pages viewed, dates and times of visits, approximate location information and information about how the site is used. We may also handle cookie identifiers and similar technologies that help the website function and provide information about site performance, security and user preferences.

How we use and share personal information

Personal information may be used for the following purposes. The exact use will depend on the information involved and the player’s relationship with the website.

Creating, operating and maintaining a player account.
Processing deposits, withdrawals and other account transactions.
Providing games, website features, customer support and requested services.
Confirming a player’s identity, age, account ownership and eligibility to use the service.
Carrying out security, anti-fraud, risk assessment and responsible gambling checks.
Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to online gambling services.
Communicating with players about their account, transactions, service updates, security matters and support requests.
Understanding how the website is used, troubleshooting technical problems and improving performance, functionality and user experience.
Sending marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements. Where information is no longer needed for an identified purpose, it may be securely deleted, anonymised or otherwise handled in accordance with our record-management obligations.

Sharing information with service providers

Personal information may be disclosed to service providers and professional advisers that help operate the website and casino services. Depending on the service involved, these parties may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, analytics, security, communications or compliance activities. Providers should only receive information relevant to the service they provide and are expected to handle it securely.

Information may also be shared where necessary to comply with legal obligations, respond to lawful requests, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms or protect the security and integrity of the website. Some service providers may process information outside Australia. Where this occurs, reasonable steps should be taken to support appropriate protection and secure handling of the information.

Marketing communications

Where permitted, we may use contact information to send updates, offers or other promotional communications when a player has consented or another lawful basis applies. Players can withdraw consent to marketing at any time. Account, security, transaction and service messages may still be sent when they are needed to operate the account or provide requested services.

Cookies, security and information retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. Frumzi Casino may use them to keep players signed in, remember settings, support account and security functions, understand website traffic, measure performance and improve the user experience. Some cookies may be placed by service providers that help deliver analytics, security or other website features.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability, security or functionality of parts of the website. Browser settings may also allow a player to delete existing cookies, receive notifications when cookies are being used or block some categories of cookies. Cookie choices may need to be repeated if a player uses a different browser or device.

Security of information

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure communication methods, monitoring, authentication processes and staff or provider procedures. Access to personal information should be limited to people and providers who need it for an appropriate purpose.

No website, transmission method or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, avoid sharing access to their account and sign out from shared devices. If a player believes an account or personal information may have been compromised, they should contact support as soon as possible.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this Privacy Policy, for account administration, dispute handling, security, reporting or other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. The length of that period depends on the type of record and the applicable requirements.

When information is no longer required, it may be securely destroyed, anonymised or deleted, subject to technical and legal considerations. Closing an account does not automatically erase every record, particularly where information is needed for legal obligations, security checks, fraud prevention, dispute resolution, accounting or the protection of the website and its users.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights may be subject to identity checks, legal exceptions, security considerations and record-keeping obligations. A request will be assessed fairly, and further information may be requested where necessary to protect an account or confirm the requester’s identity.

How players can exercise their data rights

Players can contact support@frumzicasino.best to ask to access their personal information, request correction of information that is inaccurate or incomplete, request deletion of their data where deletion is legally and operationally possible, or withdraw consent to marketing communications. A withdrawal of marketing consent does not affect processing that is necessary to operate an account, complete transactions, meet legal obligations, conduct security checks or provide requested support.

Access: ask what personal information is held and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where possible.
Deletion: ask for personal information to be deleted when there is no continuing lawful or operational reason to retain it.
Marketing preferences: withdraw consent or opt out of promotional messages by contacting support@frumzicasino.best or using an unsubscribe option included in a marketing message.

A request should include enough information for us to understand what is being asked for and locate the relevant account or records. We may need to verify the requester before responding. This helps prevent personal information from being disclosed to someone who is not authorised to receive it. We may also ask for clarification if a request is broad, unclear or relates to several types of information.

If information cannot be deleted, corrected or provided, we will explain the relevant reason where permitted. For example, some information may need to be retained to meet a legal obligation, protect account security, investigate suspected fraud, resolve a dispute or maintain reliable transaction records. Requests will not normally affect information processing that is necessary to provide an active account or complete a transaction.

Updates to this Privacy Policy

This Privacy Policy may be updated when services, technologies, privacy practices or applicable requirements change. The updated version will be made available on the website. Players should review the policy from time to time, particularly before providing new information or using new website features. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any consent requirements that apply.