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Contact Frumzi Casino
Frumzi Casino operates under a licence issued by the Comoros Autonomous Island of Anjouan (AOFA) with reference number ALSI-202411077-FI2.
How to get in touch
For assistance, send an email to support@frumzicasino.best. Please write from the email address linked to your account where possible. Include your account email or username, a short description of the issue and any relevant screenshots. These details can help the support team understand your request and respond more efficiently.
You may contact support about matters such as:
- Account access, profile questions and verification requirements
- Deposits, withdrawals and payment-related questions
- Bonus terms, eligibility or wagering requirements
- Technical problems, error messages or website difficulties
- Responsible gambling requests, including help with account restrictions or taking a break
Please do not send passwords, full payment card numbers or other unnecessary sensitive information by email. If your request concerns a transaction or verification matter, support may ask for additional information through the appropriate secure process.
What to expect
Support will review your message and provide guidance based on the information available. Replies are usually sent within 24 hours, although response times can vary depending on the complexity of the request, the information required and the volume of enquiries. If you have not received a response, check your junk or spam folder and ensure your original message included enough detail for the team to investigate.
When contacting Frumzi Casino about responsible gambling, clearly explain the support or restriction you are requesting. The team can help direct your request and explain the options available.